TRELLIS COLLECTIVE PTY LTD PRIVACY POLICY
Trellis Collective Pty Ltd (“we” or “TC”) is a Brisbane based consulting organisation, please see our website: www.trelliscollective.com (“website”) for additional general information about our business.
We are a business that understands the importance of privacy as well as the security of your personal information. TC complies with applicable data privacy law with respect to the collection and use of information provided by you, the visitor(s) to our website.
Providing personal information to us, and your use of our website constitutes your acceptance of the terms of this Privacy Policy.
1. SCOPE OF TC PRIVACY POLICY
This Privacy Policy applies to the use of TC’s services by you. This use includes your use of the TC website or content platform and your communications with us in the course of our providing our services to you as well as any information that third parties may provide to us about you.
2. TYPES OF PERSONAL INFORMATION THAT WE COLLECT
We usually collect and hold the below types of personal information about you:
• name and surname;
• residential address;
• telephone number;
• email address;
3. HOW PERSONAL INFORMATION IS COLLECTED
Typically, we collect personal information directly from the individual to whom that information relates to. In some instances though, it may be necessary to collect personal information from third parties such as the following:
• other customers of TC;
• regulatory authorities;
• law enforcement agencies;
• government agencies;
• public records;
• your school;
• your employer;
• service providers;
• credit reporting agencies;
• recruitment agencies; and
• and any other relevant organisations that you deal with.
Please note that if we are provided with any unsolicited personal information, we shall, as required by applicable law, destroy or de-identify such personal information.
4. USING PERSONAL INFORMATION
We only collect, store and use your personal information in order to perform the services that you request from TC or as otherwise reasonably necessary for our business activities, or to consider you for an employment position within TC, or as otherwise authorised by applicable law or court or tribunal order.
Personal information may be used for a variety of purposes, such as, but not limited to:
• to provide TC’s services to you;
• to carry out TC’s obligations under the contracts we enter into with you;
• to allow you to use interactive or secure areas of our website;
• to maintain and update our records;
• to aid TC’s internal business operations;
• for security and risk management;
• for service improvement and development purposes;
• for research purposes;
• to allow us to tailor online content for your needs; and
• to maintain and develop TC’s relationship with you;
Owing to the nature of TC’s business operations, which involves working with third parties who may provide services to TC’s customers (such as, for instance, one-to-one mentoring), we may, where you have expressed an interest, or TC believe you may be interested, in such third-party services, disclose your personal information to such third parties for the purpose of those third parties being able to provide their services to you.
5. SECURITY
Whilst TC will take reasonable security steps to keep your personal information secure, please be aware that transmission of data, including personal information over the internet is not totally secure and therefore the transmission of information is at your own risk. Where we are in receipt of your personal information, we store such personal information in premises that are access control or on off-site data storage servers or devices that are password protected.
Any information stored on off-site data storage servers shall only occur with service providers who conform with appropriate information security standards.
6. MARKETING
TC may send marketing materials to our customers and other people who provide TC with personal information to notify them about our services and promotions that TC may be offering. Where such marketing material is sent to you, you will be provided with the option to unsubscribe by completing an opt-out provision in the marketing material that is sent to you. You may also unsubscribe by contacting us directly using the contact information on our web site. We will not ignore your request and will respect your wish not to receive any further materials.
7. COOKIES
A cookie is a piece of information that is generated by our website and saved by your web browser, the purpose of which is to remember information about you and distinguish you from other users of our website. Most web browsers automatically accept cookies but your cookies can be manually disabled in your browser. Please note we cannot guarantee the proper functioning of our website if you choose to disable cookies in your web browser.
8. CONFIDENTIALITY
Our confidentiality obligations are covered in the terms and conditions we enter into with you for the provision of our services to you and therefore are not addressed in this Privacy Policy.
9. THIRD PARTY SITES
Whilst navigating our website you may be redirected to an external website such as, but not limited to, Facebook, Twitter, YouTube and LinkedIn. Please be aware that external third party websites will have their own privacy policies and you should review those to ensure you are comfortable with those policies. TC cannot accept any responsibility for the use of your information by such third-party websites.
10. ACCESS AND CORRECTION
If we hold your personal information, you can contact us via the e-mail address provided in the contact section of our website to request your personal information is amended.
11. COMPLAINTS
If you would like to complain about a breach or suspected breach of your privacy, please contact us directly via the e-mail address provided in the contact section of our website. Complaints shall be responded to in a reasonable period of time (typically 30 days).
12. AMENDMENTS TO THIS POLICY
Developments in the ways personal information is used or governed in the future may necessitate that we review and revise the terms of this Privacy Policy from time to time. We recommend that you review this page at regular intervals to ensure you are up to date with the latest iteration of this Privacy Policy.
If you would like to discuss any of the above elements of our Privacy Policy, please contact us directly via the e-mail address provided in the contact section of our website.
This Privacy Policy was last updated on: 8th February 2023
